International Agent Manager
Phone: +353 21 420 5334
Michael O’Sullivan – International Agent Manager. Joining the UCC Academy in 2015 as the International Agent Manager, Michael will be the key contact for international agents, managing the governance structure and processes for supporting the international agent network. He will deliver services to the International Office to build the governance structure and contact management network for UCC’s agents globally. This work will directly support the internationalisation targets of UCC.
Michael brings 15 years’ experience from various sectors including financial services, pharmaceutical and healthcare. He has significant experience in client service management, third party provider relationships, change management and business process design. Michael has delivered international award-winning third party relationships in the categories of Customer Experience (John Lewis Partnership UK) and Industry Partnership (Linde AG Pharmaceuticals). Within the banking sector, he has managed key corporate merger and business transformation projects.
Michael holds a Bachelor of Science degree from UCC and a Diploma in Finance from UCD.